Non-emergency problems to be reported online in Coon Rapids

No longer will Coon Rapids residents have to figure out who they have to call at city hall to report a non-emergency problem.

New technology now allows residents to report non-emergency issues – for example, a street light that is out or a pot hole that needs fixing or trees down in the street – using their smart phone or computer.

The city now has put in place on its website a new software tool called “SeeClickFix,” which gives residents the opportunity to report problems to the city in “an easy, streamlined way,” according to the city’s website.

Go online to http://www.coonrapidsmn.gov/SeeClickFix/index.htm to access the new technology.

To use a computer to report an issue, click on the green “Report an issue” tab on the SeeClickFix page, drag the map marker to the location of the issue or type in its address, then choose a category from the drop-down menu that matches the problem and fill out the required fields.

Finally, click “Report your Issue.”

To use a smart phone to report a problem, download the SeeClickFix App using either a Blackberry, iPhone or Android phone.

Once the mobile app has been downloaded, residents can watch a video to see how to use it.

The app will allow residents to describe the problem, provide its location and attach a photo if necessary, according to the city’s website.

The information is then sent directly to the city’s service request system where city staff can arrange for work to be done on the problem, the website states.

Residents will receive a confirmation message by e-mail once the report is received and they can track the status of the report online.

Once the issue has been taken care of, residents will be notified online.

Quoted on the city’s website, Mayor Tim Howe said, “We believe SeeClickFix is a great tool to allow citizens to interact with local government in an easy, high-tech way.

“No longer do you have to go home and look up the phone number to city hall.

“With SeeClickFix, you can report a problem immediately.”

Emergency calls should continue to be made to 911.

Peter Bodley is at peter.bodley@ecm-inc.com


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