Baker recognized for top customer service

Jeff Baker an American Family Insurance agent in Andover has been recognized for providing outstanding customer experience under the American Star Excellence in customer experience certification. Baker joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Baker has been an agent for American Family since July 2003. His office is located at 13750 Crosstown Drive N.W. #107 in Andover.

Baker has qualified for this award for eight years.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

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