Heating up with Custom Fireplace & Chimney Care

CustomFireplaceBldgOn freezing Minnesota winter nights, many of us love to gather and relax near the comforting warmth of a glowing fire in a beautiful fireplace.

But choosing the right fireplace for your home is not always as simple as you might think. How do you choose the right size and type? Do you want it to look rustic, or elegantly modern? Do you want bricks or stone? What kind of glass do you want? How can you be sure that you’re choosing a fireplace with an even and comfortable heat output?

If you’re considering adding or upgrading a fireplace in your home, you’ll get the best experience you possibly can by choosing Custom Fireplace and Chimney Care.

Owner Joe Spoden had been working as a chimney sweep for five years and selling Regency fireplaces out of his work vehicle when Regency Fireplace Products approached him last summer with an idea: how would he like to open a Regency retail store and showroom in the Coon Rapids area?

A firm believer in the superior quality of Regency fireplaces, Joe loved the idea, and it didn’t take him long to convince his wife Melissa — who was then working as a teacher — to take a break from teaching and join him in the business. Things moved fast after that; they underwent thorough Regency Fireplace training, found and remodeled the right building on University Avenue, and opened the doors of Custom Fireplace and Chimney Care in October of 2013.

Custom Fireplace and Chimney Care features a showroom of beautiful gas and wood-burning fireplaces, inserts that can be used to upgrade an existing fireplace, and an assortment of wood stoves.

CustomFireplaceCoupleJoe and Melissa take pride in the fact that they provide their customers a one-stop, seamless experience. Not sure what fireplace is right for your home? Joe and Melissa will help you choose the right type and size, based on your home’s square footage, layout, ceiling height, and number of levels. After that, they will work with you to design a custom look that you love. Do you want brick or stone around the fireplace? Or maybe just a sleek metal frame? Wooden cabinets? There is an almost endless list of choices in brick, stone, glass, and logs, ensuring that your fireplace is truly one of a kind. Custom Fireplace and Chimney Care will listen to your ideas and create the perfect design for you.

Customers who care, choose Custom Fireplace and Chimney  Care enjoy the advantage of a completely free in-home consultation. Most competitors charge around $200 just to come out and give you an estimate.

“We eliminate the headache of dealing with and coordinating multiple people such as masons, and plumbers,” said Joe. “We listen to you, and then we take care of it all.” On average, from the moment a customer walks in the door, it takes Custom Fireplace and Chimney Care about two weeks to design and fully install your new fireplace.

Joe and Melissa believe firmly in providing customers a pressure-free shopping experience. Sometimes customers come in and just want to look around and get some ideas. Custom Fireplace and Chimney Care will let you ask questions when you’re ready; they will not pressure you to buy. Other fireplace retailers have sales people who are paid on commission and will try to sell you the biggest and most extravagant fireplace they can. Custom Fireplace and Chimney Care won’t do that. They know that if they sell you a fireplace that’s too big for your home, you won’t be happy with it. It’ll be too hot to use, and you will be frustrated and unhappy with your purchase. They want you to be very happy with your fireplace now and for many years down the road.

“We are a married couple with a home and kids and a budget,” says Melissa. “We treat our customers the way that we would want to be treated. We understand that a fireplace is a big purchase not to be taken lightly.”

Regency fireplaces have a lifetime warranty, as opposed to the typical 10-year warranties offered by other companies. Joe and Melissa often get calls from customers who are looking for a replacement part for a fireplace of a different brand. Those replacement parts are often impossible to find. However, Regency’s lifetime warranty includes a guarantee that any replacement parts will still be available many years after you’ve purchased your fireplace.

Regency fireplaces are heater-rated appliances, meaning that they are designed to provide radiant heat. They actually warm the air around you and are equipped with a fan system that circulates that warm air three times per hour, providing a comfortable, even warmth. Other fireplace brands are often just decorative appliances rather than heat-rated appliances; decorative appliances typically use a blower to blast out hot air, making it very hot near the fireplace while areas farther away remain cold.

Regency gas fireplaces come with a convenient remote control that also serves as a thermostat. This allows the fireplace to adjust its heat output so that the temperature is just right wherever you happen to be seated.

In addition to selling you a high-quality fireplace that is right for you and your home, Custom Fireplace and Chimney Care offers full maintenance, cleaning, repair, and inspection services for all brands of fireplaces. They offer a “no-mess” guarantee; they use high-powered HEPA filtered vacuums to keep creosote out of your home, and they carefully protect your hearth and surrounding area with sheets. They recommend that homeowners have their fireplaces inspected and swept annually for safety.

In the spring, Custom Fireplace and Chimney Care will add an outdoor showroom featuring a variety of outdoor fireplaces. Outdoor fireplaces provide a safe and beautiful way to enjoy a fire outdoors and are growing in popularity.

Custom Fireplace and Chimney Care is located at 9696 University in Coon Rapids and is open Monday through Thursday from 10 a.m. to 7 p.m. and Friday through Sunday from 10 a.m. to 4 p.m. You can reach them at 763-267-1499 or info@customchimneycare.com.

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